Returns and Exchanges
- General 30-day Return/Exchange Policy
- Return in Person
- Return by Mail
- Rescission Of Sale (including Pre-order and backorder cancellation)
- Fee Policy
- Return Policy Abuse
- Non Returnable products
- Open Box Policy
- B-Stock Policy
- Product Compatibility and Defective Products
- SPECIAL ORDERS
- International Returns
- Refusal to Pay Customs
General 30-day Return/Exchange Policy
Audio46 carries a 30-day return / exchange policy* starting from the day you receive your product:
- Applies to all merchandise *
- Must be returned in factory condition
- Must include original packaging and accessories
- We do not refund original shipping costs (if you received free shipping, or low shipping charge we will deduct the actual shipping cost from our end)
- Sales on Open Box, B-Stock, Special order,Limited Edition, Clearance items are final and cannot be returned as we aim to minimize the amount of wear that any of our used products go through. All B-Stock products are guaranteed to work as NEW.
- Sales on Limited Editions, Special Edition, Founders Edition, are Final Sale.
(*except for Astell & Kern and Campfire have 14-day return policy)
Please note that if you blow out the headphone or IEM, your warranty and ability to return is voided.
We will work with you to make sure you have the quickest and easiest refund/exchange. Please note we cannot issue refunds for payments made with Gift Cards -- you will receive store credit instead.
If we issue a refund, it can take up to 5 business days to be credited back to you by your bank.
We reserve the right to cancel any order for pricing error.
Feel free to contact us at firstname.lastname@example.org or 212-354-6424 anytime (to avoid our responses landing in your spam folder, we recommend adding email@example.com to your contacts)
Please note, if we discover an item has been tampered with, we will NOT issue a refund or accept a return.
Return in Person
We accept returns for online purchases at our physical location at 29 West 46th Street, New York, N.Y. 10036
You will need to bring your ID to confirm your identity.
Return by Mail
If you placed your order directly through our online store, you can use the following address to ship your item/s back:
Audio46 RMA #____
29 West 46th Street
New York, NY 10036
All returns must include an RMA number. Returns missing RMA numbers may be delayed or refused. Contact us at firstname.lastname@example.org to receive your RMA (to avoid our responses landing in your spam folder, we recommend adding email@example.com to your contacts)
In-store purchases can be returned via the postal service, however the consumer must pay ALL freight costs. The same applies for exchanges. If you wish to return/exchange an item this way, you must receive written or verbal confirmation before sending the item back to us--contact us at firstname.lastname@example.org or 212-354-6424.
Exchanges can begin once we receive the returned item. We will work with you on the most efficient way to use the refunded amount to cover the new item.
Rescission Of Sale
Shipped orders cannot be cancelled.
Pre-order and backorder cancellation*: You have five (5) business days to cancel your pre-order or backorder without penalty. Afterwards there will be a 3% cancellation fee applied to your refund. Cancelled pre-orders and backorders count as returns.
(*If you'd like to avoid the cancellation fee, you can place your initial order over the phone —y our card will not be charged until the day of shipping. Additionally, you order will not be charged if you cancel over the phone.)
Please be aware that due to the nature of our industry, estimated ship dates and availability dates may be subject to change by the manufacturer. Audio46 will not be held liable for delays in shipping due to these changes.
Non-shipped orders that are NOT on pre-order or back order: can be canceled and refunded at no extra charge. We reserve the right to cancel any order if it has not shipped yet due to inventory, quality control, typographical errors, or payment processing issues.
|Pre-order or back order cancellation after five (5) business days||3% cancellation fee|
|Return shipping (General)||Customer is responsible for the cost of return labels unless item is defective or a mistake was made|
|Return via PayPal payment (for PayPal purchases)||In addition to the above, as of Nov 2019, all PayPal returns have a 3% restocking fee due to PayPal's new policy of not refunding retailers the 3% PayPal transaction fee|
|All Digital Audio Players (DAPs)||+15% restocking fee|
|Returns with damaged packaging and/or accessories||up to +25% restocking fee|
|Returns missing packaging or accessories||up to +50% restocking fee|
|Return of a bundle that's missing items from the set or has damage||full retail value of the missing/damaged items from the bundle|
|Return of a purchase with free item that's missing free item or has damage on free item||full retail value of the missing/damaged gift items|
|Your third return (see below for elaboration)||+10% restocking fee|
Return Policy Abuse
Our return policy is designed for customers who need it in good faith, which is the majority of you! Our regular customers should have nothing to fear.
Audio46 monitors the ratio of purchases versus returns, both in terms of quantity and of total value. After a second return to Audio46—whether through a single account or across multiple accounts —we begin to impose our restocking fee. If we feel the return ratio exceeds a certain threshold, we reserve the right to refuse customers from purchasing from us again.
Non Returnable products
Sales are FINAL on the following items:
- Special orders
- Opened/used eartips and earpads that are sold separately from earphones/headphones
- Open Box
- Custom in-ear
- Items meant for underwater use
- Special edition or Limited edition / Founder's Edition
- Clearance sale items marked 15% off or more
Return labels will ONLY be supplied when a customer has received a defective product or a mistake was made by Audio46.
Please note that if you blow out the headphone or IEM with Amplifier, your warranty and ability to return is voided.
Open Box Policy
Here at Audio46, we're always interested in giving you the best deal possible. To this end, we're proud to offer Open Box specials on review units and returned merchandise.
Every Open Box item sold by Audio46 comes with the original manufacturer's warranty unless the manufacturer has restrictions (see below). Additionally, Audio46 guarantees all Open Box items are in perfect operating condition or cosmetic condition.
- Astell & Kern open boxes have NO warranty.
- ABYSS open boxes do not qualify for extended 3 year warranty (you'd still get the 1 year standard warranty)
ALL Open Box merchandise will be in like-new condition UNLESS stated otherwise in the product listing. Any merchandise showing signs of wear or cosmetic defects will be listed as such.
We pride ourselves on providing high quality open boxes. Therefore, sales on Open Box items are final and cannot be returned as we aim to minimize the amount of wear that any of our used products go through.
As an authorized dealer of every company we sell, we offer B-Stock units at deep discounts.
B-Stock can be any of the following: open box, return, or refurbished. All B-Stock are factory inspected and sealed by their respective manufacturer, so Audio46 has no way of guaranteeing mint condition. They come with the same full warranty as a new item.
Sales on B-Stock items are final and cannot be returned as we aim to minimize the amount of wear that any of our used products go through.
Product Compatibility and Defective Products
Audio46 will not be held liable for incompatibility of DACs and amps with Android, iOS, or Windows operating systems. Here at Audio46, we simply cannot test every DAC and every amp with every operating system. It is the customer’s responsibility to contact the manufacturer regarding compatibility with their devices.
You MUST report a defective product within 7 business days of receiving the item. If we determine the unit failed under warranty within 7 days of purchase, we will cover shipping costs within the U.S. to replace the unit for you.
If you believe that you have received a defective product, contact us at email@example.com or 212-354-6424 anytime (to avoid our responses landing in your spam folder, we recommend adding firstname.lastname@example.org to your contacts).
Any item that we specifically order for a customer cannot be refunded or canceled. Special Orders ship directly from the Manufacturer or from Audio46 to the consumer. If a Special Order item is defective, you may contact Audio46 for assistance in how to get a replacement for the item. However, the burden of replacing the item and the warranty claim will be the responsibility of the consumer. ANY ITEM LISTED AS SPECIAL ORDER WILL BE SUBJECT TO THESE TERMS AND CONDITIONS WITHOUT EXCEPTION.
Products shipped internationally are still eligible for returns. Please note that any customs fees and taxes that were associated with your package may be non-refundable in the event of a return. International duties are only refundable at the discretion of the country receiving the package. Audio46 has no control of these costs and therefore has no ability to refund them.
Please note International orders are not eligible for Prepaid return shipping, if item is defective, buyer must ship at there own expense.
Refusal to Pay Customs
In the event that a customer wishes to not pay the customs fees associated with their package, it will be returned to Audio46 by their country. Any shipping costs will be on the burden of the customer. If the customer received free shipping, the shipping cost for both trips will be deducted from their refunded amount.
Please note: Some countries will require that customs be paid for even if the package never leaves customs. Refusal to pay customs fees in these countries, will result in the fees and any shipping costs to be deducted from your refunded amount. In the event that your fees exceed the purchase price, Audio46 reserves the right to bill you for the difference.