Returns and Exchanges
30-Day Return / Exchange Policy
Audio46 carries a 30-day return/exchange policy starting from the day you receive your product:
- Applies to all merchandise*
- Must be returned in factory condition
- Must include original packaging and accessories
- We do not refund original shipping costs (if you received free shipping, we will deduct the shipping cost from our end)
- Sales on Open Box / B-STOCK items are FINAL and CANNOT be returned.
(*except for Astell&Kern [14-day] and Campfire [15-day], which have different return/exchange period due to their manufacturer policy)
We will work with you to make sure you have the quickest and easiest refund/exchange. Please note we cannot issue refunds for payments made with Gift Cards -- you will receive store credit instead.
Feel free to contact us at firstname.lastname@example.org or 212-354-6424 anytime.
Please note, if we discover an item has been tampered with, we will NOT issue a refund or accept a return.
Return in Person
We accept returns for online purchases at our physical location at 29 West 46th Street, New York, N.Y. 10036
Return by Mail
If you placed your order directly through our online store, you can use the following address to ship your item/s back:
Audio46 / RMA #____
29 West 46th Street
New York, NY 10036
All returns must include an RMA number. Returns missing RMA numbers may be delayed or refused. Contact us at email@example.com to receive your RMA.
In-store purchases can be returned via the postal service, however the consumer must pay ALL freight costs. The same applies for exchanges. If you wish to return/exchange an item this way, you must receive written or verbal confirmation before sending the item back to us--contact us at firstname.lastname@example.org or 212-354-6424.
Exchanges can begin once we receive the returned item. We will work with you on the most efficient way to use the refunded amount to cover the new item.
Rescission Of Sale
All non-shipped orders can be canceled and refunded at no extra charge. We reserve the right to cancel any order if it has not shipped yet due to inventory, quality control, typographical errors, or payment processing issues.
Shipped orders cannot be canceled.
|Return shipping (General)||Customer is responsible for the cost of return labels unless item is defective or a mistake was made|
|Return via PayPal payment (for PayPal purchases)||In addition to the above, as of Nov 2019, all PayPal returns have a 3% restocking fee due to PayPal's new policy of not refunding retailers the 3% PayPal transaction fee|
|All Digital Audio Players (DAPs)||+15% restocking fee (unless deemed defective)|
|Returns with damaged packaging and/or accessories||up to +25% restocking fee|
|Returns missing packaging or accessories||up to +25% restocking fee|
|Return of a bundle that's missing items from the set or has damage||full retail value of the missing/damaged items from the bundle|
|Return of a purchase with free item that's missing free item or has damage on free item||full retail value of the missing/damaged gift items|
|More than two (2) returns in a calendar year||+15% restocking fee for excessive returns|
Non Returnable products
Sales are FINAL on the following items:
- Special orders
- Opened/used eartips and earpads
- Open Box
- Custom In ear,
Return labels will ONLY be supplied when a customer has received a defective product or a mistake was made by Audio46.
Open Box Policy
Here at Audio46, we're always interested in giving you the best deal possible. To this end, we're proud to offer Open Box specials on review units and returned merchandise.
Every Open Box item sold by Audio46 comes with the original manufacturer's warranty (except Astell & Kern open boxes, which have no warranty). Additionally, Audio46 guarantees all Open Box items are in perfect operating condition.
ALL Open Box merchandise will be in like-new condition UNLESS stated otherwise in the product listing. Any merchandise showing signs of wear or cosmetic defects will be listed as such.
Sales on Open Box items are FINAL and CANNOT be returned.
Product Compatibility and Defective Products
Audio46 will not be held liable for incompatibility of DACs and amps with Android, iOS, or Windows operating systems. Here at Audio46, we simply cannot test every DAC and every amp with every operating system. It is the customer’s responsibility to contact the manufacturer regarding compatibility with their devices.
If you believe that you have received a defective product, please contact our support team. We will respond quickly with assistance or provide you with a return authorization (RA) number. If we determine the unit failed under warranty within 30 days of purchase, we will cover shipping costs within the U.S. to replace the unit for you.
Any item that we specifically order for a customer cannot be refunded or canceled. Special Orders ship directly from the Manufacturer or from Audio46 to the consumer. If a Special Order item is defective, you may contact Audio46 for assistance in how to get a replacement for the item. However, the burden of replacing the item and the warranty claim will be the responsibility of the consumer. ANY ITEM LISTED AS SPECIAL ORDER WILL BE SUBJECT TO THESE TERMS AND CONDITIONS WITHOUT EXCEPTION.
Products shipped internationally are still eligible for returns. Please note that any customs fees and taxes that were associated with your package may be non-refundable in the event of a return. International duties are only refundable at the discretion of the country receiving the package. Audio46 has no control of these costs and therefore has no ability to refund them.
Please note International orders are not eligible for Prepaid return shipping, if item is defective, buyer must ship at there own expense.
Refusal to Pay Customs
In the event that a customer wishes to not pay the customs fees associated with their package, it will be returned to Audio46 by their country. Any shipping costs will be on the burden of the customer. If the customer received free shipping, the shipping cost for both trips will be deducted from their refunded amount.
Please note: Some countries will require that customs be paid for even if the package never leaves customs. Refusal to pay customs fees in these countries, will result in the fees and any shipping costs to be deducted from your refunded amount. In the event that your fees exceed the purchase price, Audio46 reserves the right to bill you for the difference.