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FAQ

• Something happened when I tried to redeem my rewards. Did I lose my points?
• I have points I want redeemed. Why is my total showing the wrong amount?
• Why can't I see the points earned from my latest purchase?
• Can I redeem my loyalty points for cash back?

Something happened when I tried to redeem my rewards. Did I lose my points?

Don't worry, you didn't lose your points!

The amount was "spent" on a coupon code. Once you create a coupon code, the points are locked into it and your points total will show as a lower amount or zero. The code also expires after about a day, releasing the points back into your account.

If you need further help, please reach out to us at support@audio46.com or call 212-354-6424 during store hours.

I have points I want redeemed. Why is my total showing the wrong amount?

1) Points earned from purchases are held for 45 days before becoming redeemable. This means that your points won't show up on your total until AFTER 45 days, starting from the date your account was charged.

2) There are some restrictions on what purchases are eligible for earning points:
- Open Box, B-Stock, and Refurbished products do NOT qualify for rewards points
- Discounted purchases do NOT qualify for rewards points (this restriction includes any discounts or price matching applied after an order is already placed; if you see rewards showing up from a discounted purchase, it's a glitch and the points are invalid)

If you need to edit your redeemed rewards total, please reach out to us at support@audio46.com or call 212-354-6424 during store hours.

Why can't I see the points earned from my latest purchase?

Points earned from purchases are held for 45 days. They won't show up on your total until AFTER 45 days, starting from the date your account was charged.

Can I redeem my loyalty points for cash back?

Loyalty points can only be redeemed as discount codes on purchases on Audio46.com. They cannot be converted to cash back.