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Life happens - we’ve got you covered

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What kind of protection is offered?

With warranties your purchased products get a much longer life. You get to shield your items from risks like...

Extended warranty

• Comprehensive coverage for mechanical or electrical breakdowns and even power surges
• 100% coverage for repairs for extended years that also includes labor and not just parts
• Replacement or reimbursement, if your product can't be repaired
• Coverage for inevitable wear & tear affecting product’s functionality after years of usage

Accidental warranty

• Everything included in the extended warranty coverage plus...
• Coverage for damages from unintended drops and unexpected impacts
• Protection for every day issues such as overheating, liquid spills, charging problems etc
• Protection against accidental damages like bending, twisting, or breaking

The SureBright Difference

Super helpful customer service

• Dedicated customer portal
• 24x7 support via phone, email, and customer portal
• Always here to solve your needs promptly and correctly

Hassle free experience

• No receipt required
• No product registration needed

Easy to cancel

• Option to cancel warranty plan without any charge for 30 days. Pro-rata charges after 30 days.

30-day post-purchase warranty purchase option

• Flexibility to buy warranty at your convenience. No pressure. No rush.

Complete transparency

• No hidden terms, everything's direct, clear and upfront.

FAQs

Why should I buy product protection?

A product protection plan protects your investment against a vast range of issues for an extended period to ensure you have peace of mind while using it. If something happens to your item, it ensures that you always can get your investment's worth of enjoyment from your purchase. Different coverage plans cover different issues.

How can I buy the product protection plan?

Go to the product page of the item you are trying to protect. You will see the warranty offer after clicking the "Add to Cart" button. You'll be able to check warranty offers again when there's an eligible item in your cart.

Can I add a product protection plan after a purchase?

Absolutely, you have the flexibility to purchase an extended warranty within 30 days after your initial product purchase.

If you bought a product eligible for warranty coverage but didn't initially opt for a warranty, you can still purchase it through this link.

Check the email that you used to purchase the product you want to cover; it will be in your inbox. Make sure to check your spam and promotions folders.

In the case of offline sales, customers can reach out to us directly at sales@audio46.com. We offer multiple avenues to ensure convenient access to warranty options.

How will I know what's the coverage? How can I see the terms and conditions of the coverage?

Go to the product page to see the warranty offer after clicking the "Add to Cart" button. Click "What's Covered" under the SureBright logo, and a pop-up will open. This lists all the major terms and details of the warranty plan. If you want the official detailed terms, click "Detailed Terms and Conditions" at the bottom of the same pop-up.

How will I know what is covered once I have made the purchase?

Once a purchase is made, SureBright sends all the information you will need for the warranty,

1. Terms & Conditions of the policy you bought
2. Warranty contract Details
3. Details about how to file a claim
4. Their 24x7 customer care center details
5. Customer portal login details where you'd have everything listed in this list

What is the difference between Breakdown and Accidental Damage Plans?

Breakdown Plans provide:

a. Comprehensive coverage for mechanical or electrical breakdowns and even power surges
b. 100% coverage for parts and repairs for extended years
c. Safeguarding against inevitable wear & tear affecting the product's functionality
d. Replacement or reimbursement if SureBright can't repair it
e. Cancel anytime on a pro-rata basis
f. 24x7 Support and quick online claims filing in just 5 minutes

Accidental Damage Plans provide:

g. Everything listed Above +
h. Sudden and unforeseen accidental damage to the product, e.g., product drops, liquid spills, etc.

What will be covered by the product protection plan during the manufacturer warranty?

During the term of the manufacturer warranty, anything that's not covered under the manufacturer warranty and is listed in your product protection plan will covered by SureBright. You can always reach out to SureBright for any specific issue, and they will be able to guide you appropriately.

What happens to my plan if I return the product?

When you return the protected product, we will refund you the money you paid for the protection plan.

Can I cancel my plan?

Yes. You can cancel your plan within 30 days of purchase to receive a full refund. Please note that if you have already filed a claim, then the refund will be calculated differently. These terms may vary by coverage plan, so make sure to check your coverage terms.

Whom should I contact for product issues?

After you have your item, if you face any product-related issues that are covered under manufacturer warranty, you'll need to go through the manufacturer. If the issue is outside manufacturer warranty and it's part of your product protection plan, you should reach out to SureBright directly.

How can I file a claim?

You can file a claim by any of the following steps,

a. Log in to SureBright's Customer Portal and file a claim with just a few clicks.
b. Contact SureBright directly via support@surebright.com or +1 855-306-4874 for assistance.

When you buy a warranty plan, SureBright sends all the coverage details, including the steps to file a claim. Make sure to check your spam and promotions folders.

I can not access my original email; what should I do?

You can log in to SureBright's Customer Portal using the same email address you used to purchase and access all the details. You can also email support@surebright.com or call them anytime at 855-306-4874 for assistance.

Will my product be replaced or repaired if I file a claim?

This depends on your plan! However, if you have a repair plan and SureBright can't fix it, they'll replace it at no additional cost!

If I experience any problems during the Claims process, what should I do?

You should reach out to SureBright directly via support@surebright.com or +1 855-306-4874